Returns & Refunds Policy
Last Updated: July 2026
At Viscora, we strive to provide high-quality products and excellent customer service.
Change of Mind
Due to the nature of hygiene-related products, we generally do not accept returns for change of mind once products have been opened or used.
Requests for returns of unopened products may be considered at our discretion.
Damaged or Incorrect Products
If products arrive damaged, defective, or incorrect, please contact us within 48 hours of delivery.
Please provide:
- Order number
- Description of the issue
- Supporting photographs
Australian Consumer Law
Nothing in this policy excludes or limits your rights under Australian Consumer Law.
If a product has a major fault, customers may be entitled to a replacement, repair, or refund as required by law.
Refund Processing
Approved refunds will be processed using the original payment method wherever possible.
Refund processing times may vary depending on your financial institution.